221B Tactical ALWAYS stands behind the quality of everything we sell to make sure you’re happy and satisfied with your gear. Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee. See Limited Warranty/Lifetime Guarantee for details.
If you’re dissatisfied with any products you’ve purchased from us you can return your item(s) as follows:
- Items purchased online can be returned online within 60 days of purchase.
- Items purchased using PayPal must be returned online within 60 days of purchase.
- Items must be unused and unwashed.
- Custom products are final and are not eligible for returns, exchanges, changes or alterations.
- Items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
- Email email@example.com and we will provide a pre-paid shipping label. Please use the shipping label and keep the tracking number for your records. Drop your return into any US Postal Service box.
- Your refund will be applied to the same credit/debit card used for purchase as soon as the return is received by 221B Tactical.
221B Tactical has a 30-day exchange policy.
In the event that the style being returned for exchange is no longer available, a product of equal value may be ordered.
We will only honor exchanges for orders placed directly with www.221btactical.com. The product must be unused and unwashed in order to qualify for exchange. We will not honor exchanges for merchandise purchased at outside retail locations. Please contact that store or reseller directly.
- Email us at firstname.lastname@example.org and explain the reason to obtain an authorization for exchange.
- Please indicate your order number.
- The replacement item will be shipped to you free of charge upon 221B Tactical receiving your return.
We recommend using UPS to ship your return. If sending via regular mail we recommend insuring your parcel.Attn: Order#
250 West 40th Street
New York, NY 10018
- Thank you!