EpicVerse Official Trucker Hat
free shipping on domestic orders over $100
Domestic + International Shipping
DOMESTIC SHIPPING
Domestic First Class Package Shipping normally ships for receipt within 5-10 business days. Saturdays, Sundays and holidays are not considered business days. Expect an extended delivery date when:
- Merchandise requires personalization
- Merchandise is shipped direct from the manufacturer
- Merchandise is of an irregular size or weight
- Merchandise is on back order from the manufacturer
- Shipment is destined for a U.S. Territory or Possession
- USPS is experiencing delays due to unexpected circumstances
If you required more trackable and quick delivery, please select UPS Ground. Extra charge will apply.
In the case of a backorder, all items may be delayed until all items are available for shipment.
We recommends providing a street address for shipping since using a P.O. Box address may result in a delay. Deliveries to APO/FPO and P.O. Boxes will be shipped via United States Postal Service at Standard rates. Select Standard Shipping at checkout. Allow for extended delivery times.
INTERNATIONAL SHIPPING
First Class International Package is the most affordable shipping option but please be aware that it may take between 4 - 10 weeks for delivery depending on your location.
There may be delays due to Increased volume and carrier’s reduced capabilities to handle packages related to COVID-19. Please allow more time in consideration of current situation.
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.
When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. 221B Tactical has no control over these charges, nor can predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
If you have any shipping questions regarding your order, please contact us: Support@221btactical.com
free returns
Returns & Exchanges
Return Policy
221B Tactical has a 30-day returns and exchanges policy except for Body Armor products and Watches. You may return your merchandise to 221B Tactical within 30 days upon the receipt of your product. Refunds will be applied to the original credit card used at the time of purchase.
Clothing/Apparel can not be returned or exchanged after they have been worn for any reason other than fitting. They can not be returned or exchanged after washing. If you find that size does not fit, please do not wear them again and contact us immediately for return or exchange. Underwear can not be returned for any reason and are Final Sale.
Postage will be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns or requests for size exchanges. In the event that the style being returned is no longer available for exchange, a product of equal value may be offered.
221B Tactical will only honor returns on orders placed directly with www.221btactical.com.
221B Tactical will not honor returns on merchandise purchased at outside retail locations. No returns or exchanges will be accepted for products purchased from unauthorized sellers. Please contact that seller directly.
Return and exchange shipping charges will only be covered by 221B Tactical in the event of an exchange of a defective product or a shipping error.
Please be sure to follow washing and handling instructions carefully. We at 221B Tactical take great care to offer you the best quality products. We ask that you please do your part to follow the washing instructions carefully to protect your investment and to avoid voiding your warranty. Thank you.
To Make a Return or Exchange
1) Email us at support@221btactical.com and explain the reason for exchange or return to obtain authorization for return or exchange.
2) Please put your order number as attention.
We recommend using UPS to ship your return. If sending via regular mail we recommend insuring your parcel. Mail returns to:
Attn: Order#
221B Tactical
43 West 33rd Street
Room 501
New York NY 10001
Thank you!